Case Study:

After Hours

Titan Works Around the Clock to Ensure a Flawless Final Mile for AGI, Samsung, Best Buy®

Synopsis


In a span of less than two weeks, Titan’s final-mile teams delivered, assembled, installed and tested gleaming displays in nearly 400 retail locations. Titan professionals approached this massive rollout like they do any other, with an obsession for detail. AGI In-Store designs, develops and manufactures retail displays for some of the world’s most captivating brands. Earlier this year, after winning a contract for Samsung, AGI turned to long-time logistics partner, Titan Global Distribution, for the transportation and final mile.


In March, Titan’s logistics experts met with AGI at its Forest, North Carolina, headquarters. The teams reviewed the installation process, the map, and all the tasks for a successful rollout. They zeroed in on 13 days in late April and early May.

“The most unusual aspect of this job was that all the installations took place in malls, before and after hours,“ says Mark Sesti, Titan Senior Account Executive.

Titan organized a distributions plan and shipped the truckloads of fixtures from North Carolina to designated warehouses. From there, 85 installation groups, consisting of one or more two-man teams, picked up the unassembled displays and delivered them to Best Buy® Mobile Stores — 396 locations in malls across the country. Several Atlas agents took part in the effort; some handled installations, and some received and warehoused materials for other teams.

“Our Atlas agent partners understand our need for a flat rate on this kind of project,” says Mark. “And they are willing to literally ‘go the extra mile’ to take care of store locations in their areas.”

Most of the stores received a four-foot fixture, which was packaged in one carton and weighed 400 pounds. It took a team approximately 2.5 hours to complete the installation. Some stores received an 8-ft., 12-ft., or 20-ft. display.

“As expected, Titan did not disappoint,” says Marty Likowski, Director, External Business Unit, AGI In-Store. “They were flexible and responsive to last-minute schedule changes from the client. AGI certainly values our relationship with Titan Global.”

Stan Eisen - Awesome After Hours
Stan Eisen, Titan’s Senior Director of Operations, mans the “war room.” Installation teams worked after mall closing hours, and Titan team members were on duty around the clock to monitor their progress and provide assistance. “Our installer network has a sterling reputation in the industry,” says Stan. “We have great men and women.”