Case Study:

Titan Healthcare Solutions

Life-Saving Logistics

Healthcare Solutions - Man in Lab

Logistics solutions often involve helping people. Whether readying a hotel for guests, or prepping store displays to customer expectations, Titan makes things better for folks in lots of ways. Yet, perhaps none are more important than the work Titan performs in the healthcare arena. Here, timeliness and attention to detail make a big difference for people, especially for Fresenius Medical Care and the patients it serves.

It is estimated that chronic kidney failure affects about 2 million individuals worldwide. Fresenius Medical Care answers with advanced medical services administered through nearly 2,900 clinics, including 1,800 dialysis facilities in the United States. The company’s mission extends to leadership in the manufacturing of hemodialysis machines, dialyzers, and related disposable products.

“We’re proud to be a logistics partner for Fresenius Medical Care,” says Titan Senior Account Executive Mark Sesti. “We see our services as part of a bigger effort that provides life-saving and life-enhancing services for people with kidney disease.”

Titan Account Manager Kris Thompson plays the key role in ensuring “timely solutions, all the time” for Fresenius Medical Care. As the communications link, Kris understands the expectations — and she continuously follows through on details. She monitors multiple projects at a time with a total commitment to on-time, error-free service.

“We provide a full-service solution for new openings and relocations,” says Kris. “This involves a lot of coordination to make sure everything is ready to deliver at the right time, and that the people are in place to handle placement, assembly, and debris removal.”

A typical new clinic installation, for example, will involve shipments from between 20 and 30 vendors. The Titan team keeps tabs on every item in every shipment. As goods come into the warehouse, it uploads scanned images of packing slips and receiving reports to its online tracking system. This allows the client a visible reassurance that materials are in place.

“Certain pieces require inspection for hidden damage, which we handle as well,” says Kris. “When it’s time for the final mile, we want no surprises.”

The Titan team has worked with Fresenius Medical Care since 1983, and successfully completed some 1,400 projects since 1999.

“We take service seriously, for every client,” says Mark. “But meeting expectations in the healthcare arena is especially important...you might say we answer as if our own lives depend on it.”